MyWola ships within 2-3 business days, allow an additional 5-10 business days for USPS to deliver your order. Please note that we do not ship on Saturdays, Sundays or US holidays.
Shipping times may vary due to product availability. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, you will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within 10 days of placing your order.
TRACK YOUR PACKAGE
You will receive an email notification confirming shipment with a tracking number (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.
Most of our boxes and smaller packages are shipped via USPS Priority (4-8 days during the holidays). If you have specifications, please contact our Customer Service Team: firstname.lastname@example.org.
All priority orders must be placed by 1 pm EST for same day shipping. Priority orders placed after 1 pm EST will be shipped the following business day.
Orders placed after 1 pm EST on Friday, will be processed the following Monday. Shipping times may vary due to product availability and credit card authorization.
We ship Internationally to many countries. Please be aware that customs and duties taxes may be charged by your country upon arrival. MyWola is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at time of delivery.
Once you have submitted your order and it has been processed we cannot combine it with any other open orders.
PO BOXES & APO'S
Yes, we do ship to PO Boxes & APO's. Please make a note at checkout for us to ship via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.
If you would like to cancel an order please contact us as quickly as possible at email@example.com. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will be able to cancel an order once it has been placed.
We charge a 15% RESTOCKING FEE for all refused packages. If a customer decides to refuse a shipment from us, they are still responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to MyWola.
This amount will be subtracted from the refund total when received. In the event that the cost of the shipping, duties and taxes exceeds the cost of the merchandise, the customer's credit card will be charged any additional fees that are incurred for the refused package.
CHANGE OF ADDRESS
Occasionally customers enter an incorrect address at checkout. If you have made an error please be sure to contact us ASAP at firstname.lastname@example.org. We cannot guarantee that the change can be made, but we will do our best! Unfortunately, we cannot change the address after it has shipped.
RETURN TO SENDER
Return to sender packages are those that are returned back to us as undeliverable. All return to sender charges will be passed on to the customer. High value packages may require a signature upon delivery. USPS will generally make 3 delivery attempts before they mark the package "return to sender". If there is an error in the shipping address causing the package to be returned, there will be a charge to resend to the corrected address. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix the address please contact us as soon as possible.
Still have questions?
Contact us Monday through Friday between 9 AM - 5PM EST at 1(269) 552-8869 or by e-mail at email@example.com